Complaints Handling Procedure

Prompt redressal of the complaints of the aggrieved persons is inevitable in the Administrative justice system. It is the pivot around which revolves the conception of the establishment of the Ombudsman’s Institution, both the Complainants and complaints are important for us so, we facilitate the complainants in lodging their complaints and also handle the complaints properly as per well-established law rules and prescribed mechanism.

In order to solemnly handle the complaints the procedure is divide into following terms:

  1. Submission of complaints
  2. Registration
  • Admission/Rejection
  1. Disposal
  2. Implementation
  3. Defiance Report to the President

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Forum of Pakistan Ombudsman 19th Conference